Ordering & FAQs

Current custom turnaround is 6–8 weeks once your order is processed. This allows time for materials and the work that goes into your piece. Please contact me before ordering for a specific event or deadline.

Yes. Custom options vary by product and can include leather, rhinestones, hardware, and personalization. Use the options on the product page. If you have a combination in mind or need help choosing, get in touch before ordering.

The OUTLAW combines rope, leather, and nylon. Available custom options include the noseband, cheeks, or a full design. See the product page for the current choices.

Pony Express is the ready-to-ship collection. These pieces are already made, so they do not have the 6–8 week custom production wait. Check the listing for item details.

Custom orders close December 1, with the usual 6–8 week turnaround. December 1 is an order cutoff only; Christmas delivery is not guaranteed. Ready-to-ship orders close December 15, and in-stock local pickup is available through December 23 by arrangement. Contact me before ordering if you need something for a specific date.

Yes, local pickup can be arranged. Please coordinate with me in advance. For the 2026 holiday season, pickup of in-stock items is available through December 23.

Orders must be processed through the website or a paid invoice before work begins. Please double-check your selected options and personalization before submitting.

Under the current shop policy, cancellations within 24 hours receive an 80% refund, with 20% retained. After 24 hours, orders are non-refundable. Returns are not accepted. Please read the full refund policy before ordering.

Yes. Award orders are accepted on a limited basis, with a minimum of six items. Plan at least 90 days ahead of your event. Visit Custom Awards for the ordering details.

Use the contact form or message the Lani’s Custom Conchos Facebook page. Include your order number if you’re asking about an existing order.