FAQ

Frequently Asked Questions

Custom Orders

Q: How long do custom halters take to make?

A: Custom halters typically take 6–8 weeks from the time your order is placed. This includes time for materials to arrive and your item to be handmade with care.

Q: What’s a Hyper Halter?

A: Hyper Halters are our unique hybrid halters combining rope, leather, and nylon for both function and flair. Choose from:

Noseband Only
Cheek Only
Full Hyper (Nose + Cheek)

All options are customizable!

Q: Can I request specific colors or leather?

A: Yes! You can choose your own leather, hardware, rhinestones, noseband options, and more. We’ll reach out if anything needs clarification.

Holiday Orders & Maternity Closure

Q: When is the last day to order for Christmas 2025?

A: Custom orders must be placed by October 25, 2025. Ready-to-ship items will be available through December 10, 2025.

Q: Are you closing for maternity leave?

A: Yes! To prepare for our new baby (due Christmas Day!), the shop will fully close December 10, 2025 and reopen in early 2026.

Shipping & Fulfillment

Q: When will my order ship?

A: Custom items typically ship in 6–8 weeks. Ready-to-ship items usually leave our shop within 3–5 business days.

Q: Can I track my order?

A: Yes! You’ll receive tracking info by email as soon as your order ships.

Refunds & Exchanges

Q: Can I cancel my order?

A: Yes—but only within the first 24 hours of placing it. Please note:

80% of your order total will be refunded
20% is a non-refundable deposit to cover time, materials, and processing

After 24 hours, all orders are final and cannot be canceled or refunded.

Q: Can I return my order?

A: Due to the custom nature of our products, returns are not accepted. Please double-check all personalization details before placing your order.

Other Products

Q: What’s in the “Pony Express” collection?

A: That’s where you’ll find all ready-to-ship items—perfect for quick gifts or last-minute finds!

Q: What’s in “The Bunk House” collection?

A: Home goods with a western soul—cowhide rugs, coasters, goat hides, and more.

Q: What’s in “For You”?

A: Lani’s signature swag! Tees, car fresheners, trinkets, and gifts designed just for you.